FAQ

Frequently Asked Questions

Tell me about your Nursery

We are proud of our Nursery.  We are a private professional Day Nursery providing assistance to working parents.

Are you Ofsted Registered?

Yes. We are acknowledged by Ofsted to be rated Goodin all areas in their report.

When are you open?
We are open every weekday apart from Bank Holidays and the week between Christmas and New Year.  Our working day is 7.30am to 6.00pm.

Do you take babies?

We will be taking babies from April 2017.  Intiially we will provide childcare for 3 babies.  Each baby (less than 2yrs) must be provided with 3.5m2 of space. This together with the fact that the care ratio of 1:3 means that some nurseries avoid taking on the extra responsibility of caring for babies. We will be investing in specialist facilities and further training appropriate for the care of children aged 0-24mths.

Do you have qualified teachers at your Nursery?

One our staff are qualified to Level 6.  All our other staff are child-care specialist Level 3 and above qualified Nursery Nurses. All are full-time. In general terms our nursery nurses are more qualified than teaching assistants – up until very recently our nursery nurses could work as school teaching assistants but teaching assistants could not work in a Day Nursery.

How is the Nursery managed?

Our Nursery is managed by the Nursery Manager.  Our new Baby Room will have a Room Leader as from April 2017.  The Toddler and Preschool children are in one large room which has a room leader for Toddlers and a room leader for pre-school   We plan within and beyond the expectations of the EYFS and our older children in particular are therefore exposed to a particularly rich and dedicated educational environment.  By law our staffing ratios are better than school nurseries and this means your child will receive more care and better experiences as a result. Accordingly, in September 2016 most of the parents of our older children chose to leave their children in our Nursery rather than opt to go to a School Nursery.   As a result of this our older children access the EYFS all day throughout the year – this is compared to school nurseries who often only access EYFS in the mornings and then only in term times

How much are your fees?

Our fees have remained the same since February 2015. Fees depend on the number of hours that your child spends at the nursery. We charge a competitive hourly rate that is explained on the fees section within this website.

Do you provide food?

Parents of children under 23 mths provide all food/nappies/creams.  As children move to the main room we provide Breakfast, Afternoon Snack, within the fees.  We will also provide lunches (from April 2017).  Lunch will be charged at a rate of £2.50 per day for Nursery Educational Grant children only.  We will publish the weekly lunch menu on our website on Fridays for the following week (from April 2017).

Do you have any spaces in your Nursery?

The best approach is to contact the Nursery because availability will change throughout the year.  There will be spaces from April 2017 for our baby room (0-23mths)   We will re-structured the nursery in April 2017 to introduce baby room spaces.  Presently greatest availability is in our Main Room (24mths to 60mths).

Can I visit your Nursery?

It is essential that you visit the Nursery before making any arrangements.  We have an open door policy so you could call at any time, although to see nursery at it’s full potential we recommend 10.00am or 2.00pm as other times could be mealtimes or sleeps.  During your visit we will show you around and explain how we operate our Nursery.

How do we start?

When the registration has been accepted we will give you a log in to the secure section of our website.  We will contact you to organise a free taster session in the week prior to the start date.  The taster session is either 9.00-11.00am or 1.30-3.30pm.  In truth the “Taster Session” is for mums as well as their child because the entire point is that their child needs to be left with our Nursery Nurses – the child needs to begin to form another attachment.  During this session we ask mums to provide reasonably detailed information about feeding/sleep patterns etc to enable our Nursery Nurses to follow the routine that has been established at home.

What will my child need to bring to the Nursery?

Children in our Baby Room (April 2017) need to bring in food, milk and drink. They also need to be provided with nappies, cream and spare clothing just in case.  Some children have special comforters which are welcome at the Nursery.

The Nursery provides milk in the morning and water throughout the day in the main room so there is no need for drinks. The Nursery also provides breakfast, morning and afternoon snacks for children over 23mths in the main room. Children who are not yet using the toilet independently are asked to be provided with nappies, cream and a change of clothing. We ask parents to label all their child’s belongings to help us make sure property is not mislaid.

Is Free Entitlement Funding (Nursery Grant) available for children over 3 yrs?

Because of demand we offer  2, 3 and 4 year old funding.  We are open 50 weeks/yr and so the grant is accessed over the full year to include holidays.  For children eligible for this funding in September, the 570 grant hours are divided by 12 to give an all year round deduction of 47.5 hrs/month or around £XXXXX. In September 2017 the government intends to double this grant – we think we might be the only nursery in the area that will have the space to fully deliver this.  If availability allows we can offer the funding over 38 weeks a year (term time only).

Do you charge for holidays?

Our staff are the most important resource within our Nursery and it is important that their employment is secure especially during periods of holiday.  It is for this reason we can attract the best staff to our setting. Therefore, we still charge fees for the holiday periods that your child will be absent, bank holidays and the Christmas break.

What happens if my child is ill?

Telephone or email the Nursery if your child is ill.  Due to staffing commitments we are unable to refund families for days absent due to sickness. If your child becomes ill during our care we will closely monitor the child and immediately contact parents. In an emergency we will make a judgement if it is necessary to obtain medical assistance.  It is important that the welfare of all the children in the Nursery is safeguarded and for this reason a child with a contagious illness should not be brought into the Nursery.

Can we alter the registration times?

The booked registration times are compiled on a first come first served basis.  The monthly arrangement forms part of a complicated jigsaw that needs to be accurately staffed according to child/adult staffing ratios.  However, where it is possible we will try to accommodate small changes provided that we are informed by the 15th of each month for the following month.  It is not possible to swap one day for another but additional sessions may be an option should availability permit this.  Talking is always good but It is always best to confirm potential alterations by email.

What are the arrangements for the dropping off and the collection of children?

As the adult/child ratios are statutory, we are obliged to monitor drop off and pick up times and if necessary late fees may be incurred.  Punctuality is therefore important because if children arrive before their booked time the adult/child ratios in the Nursery may be affected.  Children should never be collected late.    The Nursery is a secure facility and access is strictly controlled.  All parents or carers are met at the door by a member of staff.  Parents or carers must be recognised in order to gain entry. Occasionally, a child may be collected by another nominated person – in this case a password must be given.  Without this password we will not hand over a child. The entrance is monitored by camera.

Is there a particular member of staff who will look after my child?

Each child has a Key Person who will maintain a progress file on that child. These files contain the EYFS record.  The quality of our progress files is a feature of our Nursery and these are always available for parents to view. On a day-to-day basis all staff know the needs of all children and staff work as a team to create and develop each child.  Our children/staff ratios are always correct.  There is always the opportunity to receive feedback from staff about a child’s day.  More formally, we undertake to offer a Parent Meeting in the year as well as a transition meeting around the time of your child’s second birthday.

Skip to toolbar